Bad Service - no response to query

I still have not gotten any joy from Coricraft regarding a broken cough that is still under guarantee. On the 16 Feb, I logged a Hello Peter complaint regarding this issue and get a response from Mark Staniforth, saying that Eugene would contact me on the same day. Almost a month later a still nothing!!! Do i need to go the legal route to get you to honor the guarantee contract?<br> Below is a reminder of my issue:<br> On the 10 Jan I logged a request to have a couch that is still under guarantee. I got a confirming email for the request being logged. 2 weeks later I still had not gotten feedback from coricraft, so I send a follow up email, but got no response. Then we called the call centre again and git told that the coricraft factory would get hold of me, to to this date still nothing. Yesterday Monday 15 Feb I sent another follow up email and cc'ed the complaints department and raised my issues again and also that lack of service/feedback. But again no feedback. It has been over month and nothing has happened. I still have a broken couch that is under guarantee and coricraft is not bothered to honour thier contract or even bother try give me any form of customer service.