Bad service / no responce

We were informed by Coricraft that our couches would be delivered first thing this morning, around 10am. At 10:30 I phoned ***, no answer. I kept on phoning and only after 12pm did someone answer the phone. I was informed that the delivery should take place between 3 and 4pm, this is a hell of a wait from the initial 10am. I informed the person that this is unacceptable and she said she will contact the delivery people and get back to me in a couple of minutes....needless to say that it is 2pm and no phone call received. Looking at the amount of complaints on HelloPeter regarding the non existing service from Coricraft, it seems to be the norm and management at Coricraft has no issues with this. If they were serious about service then there would not have been so many complaints about the same issue. <br> I have contacted Mark Doubell at the Cresta branch and he could also not get a hold of anyone. At least he tried. Maybe promote him to the service delivery manager, you need one.<br> In all honesty, I can say that if Coricraft promises something, do not believe them.... <br> Please employ the correct people in the positions, people who can deliver on promises. People who care...