1 reviews | Active since Jul 2019
Bad service - no communication and they do not deliver on a promise
We ordered and paid on the 23 June ( week 26 ) a dinning room table and 8 seat . The table was ready ex stock 2 of the chairs where ex stock 6 chairs needed to be made 5 weeks delivery
We received the table and the 2 chairs on time , now we are waiting for the balance of the chairs . The quoted 5 weeks for manufacture. we should have received them 2 weeks ago - week of the 28 July.
The manage is not helpfully at all - does not return calls and when i get him on the line he has not date and time for the delivery. This guys hold management position when he does not even communicate it the clients .
I am now waiting to see when i will get the delivery. The sales lady has tried to get hold of the manufacturer but is not able to get the information. This is where i would expect the manager to get involved.
This is not acceptable and we are now ion week 7 weeks after date of order, and still no update when i will get the chairs . Lesson learnt !! buying from Coricroft , buy goods ex stock and do not let them manufacture as they do not delivery as per the order, and they do not communicate with you when the goods will be ready. NEVER AGAIN
tr io thight the mnanager would step in., NO he does not
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay and communication issues you've encountered. We escalated your complaint, and we've been notified that you received your delivery on the 22nd of August and are satisfied with the items. We're glad to hear that everything has now been resolved. Your feedback is important to us, and we'll continue to work on improving our service.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay and communication issues you've encountered. We escalated your complaint, and we've been notified that you received your delivery on the 22nd of August and are satisfied with the items. We're glad to hear that everything has now been resolved. Your feedback is important to us, and we'll continue to work on improving our service.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
