Bad Service from Coricraft Hemingways Mall East London

I bought a carpet at Coricraft in July 2018, started using in September 2018 due to the fact that i was still awaiting the rest of my furniture to be delivered by Coricraft. The carpet amounted to the value of R1,900.

While i was still using the carpet, i discovered that its colour was wearing off and the corners were flipping tripping our visitors. I then went and reported the incident to East London Coricraft in Hemingways to a lady by the name Noluvo, she then said i must bring it back. I took it back in October 2018 then Noluvo said i must leave it she will get back to me. I've been making communication with them with regards to them refunding me, i have been getting bad behaviour from salespeople of that shop, they've been playing around hide and seek with me. I want my full refund, i do not want the carpet anymore as it is of cheap quality. It is now 3 months since i have taken the carpet back but still nothing is being said rather than getting bad attitude from the employees of Coricraft. I want my money back.

I am now requesting your assistance to intervene because i have run out of options to get help.