AVG
Anna-Marie Van Graan
1 reviews | Active since Jan 2020
10 Jan 2020, 16:57
Bad service from Coricraft
Never have I received such bad service as I did from Coricraft. I placed an order at Coricraft (Somerset West Mall branch) in Ocotber 2019 and I still haven’t received my Parker sining table, which has been paid for! I keep phoning and just get no help or response. I get promised everytime that someone will phone me back, but after a month of delivery being promised, I’m still the one phoning after them. Veey disappointing service to say the least. I will never buy from them again and will never recommend anyone to go there. Anna-Marie
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Coricraft Group's replyOfficial
28 Feb 2020, 08:09Dear Anna-Marie G,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
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Coricraft Group's reply28 Feb 2020, 08:09
Official
Dear Anna-Marie G,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
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