Bad service delivery

I ordered and paid for an L Shape couch on 15 August, had a problem with the site which was eventually resolved so i could order and was told I will receive after 6 weeks for manufacturing. Delivery was supposed to be 30 September, after which I was told there is a delay and someone will contact me. To date no one has contacted and the call centre cannot seem to assist as it is a "warehouse" issue. We spend thousands of Rands only to be treated like we are being done a favour, this is unacceptable. Could someone escalate and contact me so we can arrange delivery. Very frustrated so far!