DB
Dricus B

1 reviews | Active since Feb 2019

06 May 2019, 10:39

Bad service Brooklyn branch, Saturday 4 March 2019

Huge disappointment on the way I was treated in the Brooklyn shop on Saturday. I was looking for lamps. The salesperson asked if she could assist, I posed a question, she answered very unhelpful and moved to another customer without finalising with me. When she was done with the other customer I again appeoached her politely to say I was not happy with her service at all. She rep**** that she is very busy and without apologising walked off whilst I was talking . I left the shop extremely unhappy and opted never to set foot in any Coricraft again. After cooling down I drove to the Witbank shop and was helped very politely and extremely efficient. I spent my money and felt a worthy client. Such a pity that this experience at Brooklyn left me so negative about a group I normaly enjoy going to.

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Replies (1)
Coricraft Group
Coricraft Group's reply15 May 2019, 12:19
Official


Dear Dricus B,

Thank you for posting your comment, We apologise for the poor service you received at Brooklyn, We have addressed this with the staff and the regional manager. I can assure you that this will not happen going forward.

Kind regards,
Olga de Pinho
Customer Experience Manager
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