Bad service

On the 18/11/12 i bought a couch cash i paid R23268. The couch was to be sent before Christmas. After waiting and finally complaining I got it on the 11/01/2024. And was told it was delivered to East London warehouse and mind you am now based in Pretoria and was very clear about the delivery address. On the day my couch was delivered by two guys who i begging for more than 15 minute to fit the couch in the house and i have a sliding door. They stood there telling me I should have never bought this couch and that they are going back with it, I should go to the store and ask for another one. Please just imagine the emotional pain, after waiting for so long. I finally gave in and told them to take it back after they told me how late it was how hungry they are and that its not their job to remove legs to fit it in. By that point i was livid i told them to take it back.

And after i had stopped begging i was seriously telling them its fine take it back. They made means to fit the couch, i still told them take it back i dont want it as they said i should moss go to the store. Which is what i did. I went and asked for my money after fighting the people at the store agreed i take another one which i was quoted R19518 it was cheaper and smaller. Yesterday day i get a call that i need to add R 1600. How cause the couch i was taking was lesser! Again my friend called it went down to R169.20, when i call for a reference to pay that amount am told now its R450, when my friend calls its now R618!!! Like seriously 😧 what is that!!

We called to day to ask for my initial couch i was told to pay delivery fee of R870.30 and that it will be sent tomorrow latest Friday. Next thing i get a call telling me it will be sent next week Thursday!! What!!! Another fight had to be done now it will be sent on Saturday!!

The emotional roller coaster, the pain the disappointment are beyond. I have bought from coricraft before and never experienced this torture.

I will never 👎 if i knew how poor the standard had dropped i would have taken my business elsewhere!

I am very disappointed 🤞🏾