AG
Angela G
1 reviews | Active since Dec 2019
20 Mar 2023, 12:46
Bad service / bad quality furniture
I bought a couch from them a year ago, I am hardly home work a 10 hr day the coach started to make s strange noise. I have phone them and complained about it, then they had to send someone to do a assessment. Collection of this couch was booked for the 20/03 but because off the shutdown I phoned to changed the collection date to the 22/03 The pitched today to collect - waiting my time why phone and make other arrangements if they don't make notes Also know I have to be inconvenienced and stay without a couch so that they can fix mine - you pay so much and the quality is not worth it
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Replies (2)
Coricraft Group's replyOfficial
11 Apr 2023, 23:08Dear Angela G,
We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you have been experiencing with your couch that you purchased from us a year ago. We understand that the inconvenience of being without your couch while it is being fixed is frustrating, and we want to assure you that we are doing everything in our power to get your couch repaired as soon as possible so that you can enjoy it again.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you have been experiencing with your couch that you purchased from us a year ago. We understand that the inconvenience of being without your couch while it is being fixed is frustrating, and we want to assure you that we are doing everything in our power to get your couch repaired as soon as possible so that you can enjoy it again.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply11 Apr 2023, 23:08
Official
Dear Angela G,
We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you have been experiencing with your couch that you purchased from us a year ago. We understand that the inconvenience of being without your couch while it is being fixed is frustrating, and we want to assure you that we are doing everything in our power to get your couch repaired as soon as possible so that you can enjoy it again.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you have been experiencing with your couch that you purchased from us a year ago. We understand that the inconvenience of being without your couch while it is being fixed is frustrating, and we want to assure you that we are doing everything in our power to get your couch repaired as soon as possible so that you can enjoy it again.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
AG
Angela G's updateReviewer Update
15 Apr 2023, 12:05Wow received it back today and what workmanship, this coach is the ven in a bigger mess looks like a second hand coach
Bottom coach damaged, see staplers on where they worked on coach, coach back side there is openings that was not here
I am so discussed in this
Phoned and told me to send email no customer service.
Bottom coach damaged, see staplers on where they worked on coach, coach back side there is openings that was not here
I am so discussed in this
Phoned and told me to send email no customer service.
AG
Angela G's update15 Apr 2023, 12:05
Reviewer Update
Wow received it back today and what workmanship, this coach is the ven in a bigger mess looks like a second hand coach
Bottom coach damaged, see staplers on where they worked on coach, coach back side there is openings that was not here
I am so discussed in this
Phoned and told me to send email no customer service.
Bottom coach damaged, see staplers on where they worked on coach, coach back side there is openings that was not here
I am so discussed in this
Phoned and told me to send email no customer service.