Bad service and Attitude from sales person

I went to buy coffee table at coricraft northgate and i made an arrangement with the sales person (Nthabi Moloko) for my coffeee table to be delivered in the week of 27th December, i received a call on the 27th dec from warehouse to inform me the coffeee table has arrived and promised it was going to be delivered at northgate. but none of that happened. i called the branch on saturday 13th Jan to inquire if the table has been delivered but the store manager(Andre) said there was no order which was made from the store and he would make an order to have it delivered at their store on monday 15th Jan and promised to phone me, but none of that happened. On Wednesday 24th Jan i went to the store to find out why I've not received any call, and the same sales person (Nthabi Moloko)who assisted me when i bought the table gave me an attitude when i was asking why there was so much delay and why she didn't action my order as we've agreed? she was dismissive, i told her i need to collect the table latest Friday and if it's not delivered to the store i'll need to get my refund back because I've been waiting for too long. She didn't even have the decency to apologies for delay and she didn't even tell me I could leave when she was on the phone, she only said it after i asked her if there was anything she needs from me (i.e.contacts or anything), she was just talking to someone she said the sale belonged to (Immaculate)from design quarter who she said i got a quote from when i was at design quarters (the quote which was for more furniture i needed at that particular time and Immaculate confirmed later that I could only receive after march, and I told Immaculate then that i could not wait that long); she didn't have the courtesy to explain anything when i paid for the coffee table. I went back again on Saturday after 13:00 and the same sales person gave me an attitude and told me the coffee table will only be delivered on Monday 22nd Jan, i felt disrespected and taken for-granted and asked to have my refund, and i completed refund forms. later same day , someone called from northgate and told me they managed to get coffee table but it was at design quarters; i told her my decision was final and i have already purchased another coffee table at different store and i still want my refund as agreed. on sunday i received another call from someone else from design quarter to tell me the coffee table is available, i explained the same to that person and asked her not to call me again cause i was annoyed and irritated by level of service i received from both coricraft sales employees, this shows that they don't even communicate, they don't respect customers Coricraft will loose clients and money and risk bad brand reputation due to employees with such attitude towards client.