bad service

i made a payment on the 26/02 for 10000 and i called the east-gate store to inform them of my payment.on the 14th march i called them to follow up on my order, to my disappointment no order was made and my payment was not allocated. i went to the store on the 15th and i spoke to TRISH who promised that i will received my goods before the 8th april as it was not my fault that they are ***********.so i made another payment r13185. on the 18th i received a call from a lady from the warehouse telling me that i will receive my good on the 26th april. i told her if i do not get my things before the 8th april i want my money back and should cancel. can someone who is competent and knows what they are doing call me and assure me that i am getting my goods before the 8th april or getting my money