TR
Thulisile R

1 reviews | Active since Nov 2017

05 Dec 2025, 17:14

Bad service!

So disappointed with coricraft!!

I placed my order at their Nelspruit branch and was informed my order will take 6 weeks. This week is the 4th week. I called yesterday to follow up if we still on track, I couldn’t get a clear answer. Today they got back to me saying that the fabric I chose is discontinued. After 4 whole weeks, no body bothered to check nor inform me about this. Had I not called yesterday, I would not have known this! So unprofessional

I’m hosting family in 2 weeks and need this item by then, hence I ordered it early.

So so disappointed🥹

0
Replies (3)
TR
Thulisile R's update23 Dec 2025, 11:28
Reviewer Update
2 weeks + later, I'm called to be told that my bed will be delivered in January with no conclusive date. This is after the local store assured me that I will still get my bed this year.

Now I'm told about public holidays, as if there were not aware of this. I placed my order early precisely because I wanted to receive my item before Christmas. They say my bed is already done; however, they still can't confirm delivery?? 29th, 30th and the 31st are normal working days and I am sure they have skeleton staff working over this period. Coricraft just doesn't take their customer seriously.

Appalling service.


Coricraft Group
Coricraft Group's reply26 Jan 2026, 12:30
Official
Dear Thulisile R,

We appreciate you taking the time to share your experience with us.

We sincerely apologise for the frustration and inconvenience you experienced, and we appreciate your patience. We are glad to hear that the delivery has now been completed and that everything is in order. Thank you for allowing us the opportunity to resolve this matter, and we hope to serve you better in the future.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
Coricraft Group
Coricraft Group's reply26 Jan 2026, 12:31
Official
Dear Thulisile R,

We appreciate you taking the time to share your experience with us.

We sincerely apologise for the frustration and inconvenience you experienced, and we appreciate your patience. We are glad to hear that the delivery has now been completed and that everything is in order. Thank you for allowing us the opportunity to resolve this matter, and we hope to serve you better in the future.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team