Bad service

Bought couches on the 7.11.2015 cash and requested a late delivery. Last week of November we received a call from them to request that they come and deliver on the 7.12.2015 since they have stock but till now no delivery was made. We then made a follow up and we were told our sale has been completed according to the system and after they realised we didn't receive the couches we were then told to wait till Jan since there's no longer stock. We then requested our money back on the 12.12.2015 till today we still have not received it. Olga from their head office sent an e-mail on the 24.13.2015 which stated the money has been paid but it does not reflect on our account. Really loved their products but their service was very bad. There wasn't even an after sale service to check if we were happy..