Bad Service

<p>On 23 July 2015 my wife and I visited Coricraft at Cresta and purchased two Teddy 2 division Savannah Oxblood leather couches Invoice Number R17383. We were served by Zandile Msweli who gave us excellent service and advised us the settee's have a 10 year guarantee. Unfortunately that is where the excellent service ended. On Sunday 15 January 2016 I noticed that when you sit at one end of the settee a sound similar to the cracking/breaking of wood is heard (I weigh under 60 kg). My wife immediately called the Cresta branch who confirmed there was a 10 year guarantee and that they would "get back to her". Thereafter on a daily basis she has been contacting them leaving messages as invariably the person she must deal with has been unavailable. To date she has not been contacted. I might add that my wife and I are both in our 60's, do not have young children that would jump on furniture and neither of us are overweight. Over the years we have spent a small fortune at Coricraft believing we were purchasing items of the highest quality and we have always received excellent. We were sadly misled. You receive excellent service until the sale is concluded thereafter if you experience problems with the item you are ignored. </p>