Bad quality and poor customer support

We purchased a couch in October. The leg broke in December, when I phoned the store we bought it from (kolonade retail) a staff member answered the phone and informed me he can’t help me but the manager will call me, he took down my number, but I’ve never received a call.

We drove to the store the next day to talk to the manager in person. We showed her the ***** that broke off and pictures of the couch. At first she wanted to explain to us where we can get spare parts to fix the couch ourselves, I explained to her that I won’t be doing that , seeing that the couch is still under warrantee. She then said I should mail her the pictures and the complaint and she will then escalate it to the repair team.

I sent the email while I was in the store (11 December) She responded on the 12th : “ Good day Isabelle

Please note that your compliant has also been logged and escalated. An agent from our customer service will be in contact to arrange a way forward to getting the problem resolved soon “

Now two weeks has passed with no further communication.

We pay good money for the “quality” and “service” that goes with the name and brand Coricraft. But thus far it looks like they are good at the sale part , and the following up on a purchase but nothing thereafter.

We can’t use our couch like this , the whole leg broke off and is off balance. The thin little ***** snapped in the middle, again you would think Coricraft means quality…

Really disappointed.