BAD product from Corricraft

Good day In December 2017 I bought 2 x dubble seater (Titanic) couches from Corricraft at the Garden Route Mall in George. I visited the shop in George Mall in June 2019 to get some clarity about the material (it is full of fluff ***** (pilling). The couches is not even 2 years old and it is covered with throws, so there was not even sat on the material. Juan’s answer to me was to get cellotape and tape the pilling! (I mean really?) He then asked me to mail some photos, which I did on 08.07.2019. He would send it then to Headoffice to log a complain. Hanno Lubbe (***), I don’t know from which shop he is said that there is a 2 year warrantee on fabric and stitching. On 18.07.2019 I asked Juan if there was any feedback from head office. I quote their feedback: "Unfortunately we never had problems with Thuli fabric pilling. This is wear and tear. Customer will have to get a pilling machine (fluff shaver) and shave the pilling off. We don’t guarantee our fabric and this is already 2 years old." Wear and tear???How is it even possible if it is covered. Then it must be cheap fabric?? What do they take me for???? It was a slap in my face! My previous couches was much cheaper and almost 10 years old with not even a scratch on? Now, firstly I was told that there is a 2 year warrantee on fabric, according to H/O there is not. According to H/O the couches is already 2 years old, so somebody can’t calculate. According to my calculations it will be 2 years in December 2019. I saved for quite a while to buy these couches, mainly because, according to their advertising Corricraft’s service and products is the best! I tend to disagree on that subject. It seems as if Corricraft’s products, guarantees and advertising is after all NOT that good!

Regards Nadia