bad experience

<p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">I am revolted at the kind of service I received from Cori craft.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">I expected so much better from such a huge brand as Cori craft.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic','sans-serif';"> </span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">I ordered a couch from Fourways crossings on the and paid cash for it. I was advised that I would have to wait 4 to 6 weeks for it because it had to be shipped from Cape Town and I was okay with that.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic','sans-serif';"> </span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">I then received an sms from them advising that it would be delivered on the 17<sup style="font-size: 13.001pt; line-height: 140%;">th</sup> but that was not convenient from me because I work an 8 to 5 job so I called the guy (Tebogo) who was due to deliver to reschedule, he said to call the head office to re schedule. I called the office and spoke to Angie who confirmed that the couch will be delivered on the 20<sup style="font-size: 13.001pt; line-height: 140%;">th</sup> after 2 because I was working and everything was sorted.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">Saturday I got home well after half past one to prepare. Half past 2 came and went and no delivery took place. No one called me to let me know what was going on, whether the delivery had been delayed or what. I had to be the one to call them to find out what was going on, only to find out that the delivery had been postponed. I then asked why it was delivered then I was told that they tried calling me on the Friday to confirm but I didn’t receive any missed call notifications. I told them that I didn’t understand why they had to confirm on the Friday because everything was concluded on the Wednesday.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">We then rescheduled for delivery to be done on the 27<sup style="font-size: 13.001pt; line-height: 140%;">th</sup>. I received an sms on the 26<sup style="font-size: 13.001pt; line-height: 140%;">th</sup> confirming that delivery will be taking place on the 27<sup style="font-size: 13.001pt; line-height: 140%;">th</sup> and they gave me an estimated time. I cancelled all my plans for the Saturday for the delivery and delivery was not made. Again no one called to let me know what was going on. I had to pick up the phone and find out. I spoke to Molly and Monica who couldn’t help then they put me through to Nozipho who told me that the couch was reflecting that it’s not in stock, which didn’t make sense to me because it was due to be delivered. At this point I was so livid then she got frustrated by me and gave me attitude. I then requested to be put through to the manager. I then spoke to Cindy who told me the same thing as Nozipho then she went on to saying that the couch failed quality check, all of what they said still didn’t make sense because delivery was confirmed. Cindy then said that she would investigate and call me back of which she did, then she said that delivery would have to be rescheduled to during the week, I then asked if they were able to deliver after 6. Cindy said that she would have to speak to the warehouse manager and get back to me on the Sunday. </span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">Sunday came and went and no phone call from Cindy. I had to call them again on Monday and no one new anything, all of a sudden everyone was surprised and was not aware of what was going on. I was told that Cindy was not in on that day then I spoke to Angie who apologised and said that all was sorted. We arranged for the couch to be delivered on the 3<sup style="font-size: 13.001pt; line-height: 140%;">rd</sup> of September and everything was okay.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">Today being the 2<sup style="font-size: 13.001pt; line-height: 140%;">nd</sup> I called them to find out if they can deliver the couch after 13:00 as I’m working and she the nerve to tell me that they couldn’t commit to a set time.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">After they failed on 2 occasions they were still not willing to make it up.</span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic','sans-serif';"> </span></p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">I am utterly disgusted by the level of service that I received, I couldn’t believe it.</span></p> <p> </p> <p class="MsoNormal"><span style="font-family: 'Century Gothic', sans-serif; font-size: 13.001pt; line-height: 140%;">I expected better from them and they failed me as a consumer. </span></p>