Bad customer service from the Store Manager and extra offers if I didnt buy my item - pathetic

<p>I went last week to purchase a couch from coricraft and took a quote on it but decided then just to buy it. It got delivered with some damage we are still working on but then a few days later receive an SMS saying I am offered an extra 10% off my quote. Which I have now been told is the quote that was converted to a purchase - what I think is so wrong is that I would have gotten an extra R3700 off my couch if i waited a week. I would then like to take my couch back and rebuy it with 10% more off.</p> <p> </p> <p>My second, if not worst problem, is the attitude of the Store Manager in Rustenburg. The lady I dealt with for the sale was fantastic but the store managers customer service is disgusting. I got told three times he is too busy with stock take to talk to me - I am glad his stock is more imporant than his customers,. When he did finally phone me back he had an attitude and kept telling me to revert to Head Office - never willing to assist, explain nicely, investigate or apologise. When I told him I felt his treatment to customers was bad he said "I am sorry to hear that." I spent R37000 in your store. I expect more from him (even if I spent R3) and more from your marketing offerings - especially with the "Calibre" of store you market yourself as. I am truly dissapointed. </p>