Bad Customer Service

I have opened up an Inquiry on 12 December 2017 in connection with bad workmanship on a bed I have purchased. Was dealing with Cindy Wheeler, we had an understanding that I was leaving for holiday and we agreed that the bed will be collected when I returned. On 8 January I contacted Cindy to advise that we are back and the bed could be collected in order to process the refund. Bed was collected on the 10th all the necessary forms and attachments were sent to her to process the refund on the day as well. 16 January I followed up with regards to the refund, her response was that fiancé will provide her with an answer and she will follow up. no response received until I sent an e-mail again on 23 January which then she advised that the refund was done and will take a day or 2 to reflect. Called RCS on the 25 January and still no refund reflects. No urgently from the Coricraft management which is very very disappointing as this had left a bitter taste in my mouth and will no longer be doing business with them. They have no no customer service and no idea of how to dazzle their clients. I can foresee this company loosing valuable costumers because of their *********** staff.