jS
jakolien S

1 reviews | Active since Jul 2012

14 Jun 2017, 07:33

Bad customer service

<p>I recently bought two bedside tables from Coricraft Klerksdorp. I bought the last two on the floor. The staff did not package it, it was only wrapped in one thin layer of bubble wrap. When they transported it to the car the they stacked it on top of each other tearing the bubblewrap. When I took it out of the car the bubble wrap was torn and both tops of the tables were scratched. I contacted them immediatly and they asked me to send pictures which I did and aked if they can replace it. It has been two weeks with no response what so ever.</p> <p> </p>

0
Replies (3)
Coricraft Group
Coricraft Group's reply19 Jun 2017, 12:49
Official

We apologise for the poor wrapping of the stock , we will try to source new stock for you to exchange. A call centre agent will contact you as soon as possible.

kind regards,

Olga de Pinho

jS
jakolien S's update27 Jun 2017, 16:18
Reviewer Update

Good day, no one has contacted me in regards with this complaint. Has the stock been sourced yet?

jS
jakolien S's update11 Jul 2017, 12:44
Reviewer Update

Still no response or call regarding this complaint.