Bad Customer Service

<p>Bought (and paid in full) a 'Santorini' couch on 8 July 2016. They were supposed to deliver yesterday 29th Aug. We received a call in the morning to say sorry couch has not passed 'quality check'. This means we would probably have to wait another 4-6 weeks. Later in the afternoon we received another call from warehouse saying sorry couch has gone missing, they cannot find it??? I called Customer Service and am still waiting for a response?</p>