KK
Kabelo K

1 reviews | Active since Jun 2024

04 Jun 2024, 15:26

BAD COUCH - FROM CORICRAFT THE GLEN MALL

I bought a Ros*** couch at Cori craft the Glen mall, the couch was delivered to me February 2024. I paid for Coriguard protection and the couch already looks like a ten year old couch. I went to the store to lodge a complain, and the ladies in the store just laughed at me. From then I knew they not even interested in what I was complaining about.

I bought a Rosco couch in December last year 2023, it was delivered to me in February 2024. I requested the couch to have protection Cori guard, but it looks like this was not done. I am experiencing a lot of dissatisfaction with the couch I bought.

It stains easily and the stains stay on the couch It is very sensitive to everything, since the day it was delivered. It scratches easily. For this reason, I have had to put a blanket over the couch before we sit on it. I have no pets or small kids in my house for a couch this expensive to be looking like it does only in three months. Please DON'T EVER BUY AT CORICRAFT THE GLEN, you will regret. I have emailed the store manager, and she said there is nothing they can do. CORICRAFT THE GLEN SUCKS.

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Replies (1)
Coricraft Group
Coricraft Group's reply10 Jun 2024, 09:47
Official
Dear Kabelo,

We appreciate you taking the time to share your experience with us.

We are so sorry to hear about your experience. We have escalated this matter, and our team at The Glen showroom has been in contact with you to assist in lodging a formal complaint with our customer care department. An assessment has been booked for the 26th of June, and our assessor will visit you to evaluate the condition of your couch and advise on the best way forward.

We appreciate your patience and understanding as we work to address this situation. Please feel free to reach out if you have any further questions or need additional assistance.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team