1 reviews | Active since Jul 2016
Bad Client Service - Do not deliver on promises
<p>We ordered and fully paid curtains on the 4/6/ @ 12:00 at your Nelspruit branch. They promised us, which they wrote on the invoice and signed (Matshumba) for, that the 12 curtains will be ready for collection at your branch within 2 weeks. We had to follow up continiously ....... We visited your branch in Nelspruit again on Tuesday, to discover no effort were made to follow up the curtains. We received our 1st call from Charmaine on our answering machine yesterday. She said that the curtains will leave Cape Town this week, with no exact delivery date. After a waiting period of a month we urgently need an answer as to when you/Coricraft will deliver these curtains to us in Hoedspruit. We can no longer drive 275km to Nelspruit to follow up your Bad service. After paying cash for the curtains in advance we will no longer occur extra expense in order to receive these curtains. This is extremely urgent. please</p>
We apologise for the delay with the arrival of the curtains this was beyond our control , we will streamline our inter branch transfers processes to ensure that this is not something that happens again . We have delivered them to you as requested.
Kind regards,
Olga de Pinho
**********We apologise for the delay with the arrival of the curtains this was beyond our control , we will streamline our inter branch transfers processes to ensure that this is not something that happens again . We have delivered them to you as requested.
Kind regards,
Olga de Pinho
**********