BAD CLIENT SERVICE AND NOT TOO GREAT QUALITY PRODUCTS

So I noticed the legs on couches are not properly attached. Very scew. I emailed Coricraft. An assessor by the name of Botha came out on Monday last week to assess. Apparently an error on both couches. They will collect it and fix it. So what do they give for this inconvieniance caused once again by Coricraft??? First they cant open on time so they gave extra discount. I buy a carpet they charge more than what is in the lable and I had to struggle for months to get my money back. So he says they will give me something to sit on. Wow. So before he leaves he says someone will get back to me by Wednesday latest Friday. NO FEEDBACK!! I phone on Monday and speak to Claudette who will phone me back after speaking to the assessor. Until NOW no call back from Claudette. Not surprised beacuse no one at Coricraft does what they say they will do!!! Now today she is on leave. Botha the assessor calls and just blames her for the lack of feedback. He submitted his report so not his fault she didnt call me. Someone just called yesterday to arrange collection but NOTHING else. Where is the promised feedback or what will they give us to sit on? Who will take responsebility if couches get damaged? I want feedback before COB today!!!!