Bad bad service

Subject: Formal Complaint Regarding Poor Service and Failed Delivery

Dear Coricraft Customer Service,

I am writing to formally lay a complaint about the extremely poor service I received regarding my recent furniture purchase.

I paid for my items in full and specifically requested delivery for Friday, 28 November, as I would be at home to receive them. However, this morning I received a call from the sales person informing me that the delivery truck had “made a mistake” and left the one-seater couch at the warehouse, meaning it would not be delivered with the rest of my items.

I made it clear that this was not acceptable and requested that the full order be delivered by Monday, as I am going away on Tuesday. I was then told that this could not be done.

To make matters worse, it is now 20:56, and none of the furniture has been delivered at all—not even the items that were supposedly already loaded for delivery. At around 20:24 the sales person contacted me and claimed that the delivery driver had been trying to reach me. This is untrue, as my phone has been with me the entire day with no missed calls. When I called back, I was told that the manager had been asked to contact logistics, but as I write this, no delivery has taken place.

This experience has been extremely disappointing. I have never encountered such a lack of accountability, communication, and respect for a customer. Based on this service, I do not believe I will be purchasing anything from Coricraft again.

I expect urgent feedback and a clear resolution regarding when my full order will be delivered.