Bad bad bad customer service!!!!!!!!

I'm usually very good at resolving disputes. But with Coricraft it's like talking to the wall. I ordered items a week ago and I was told that delivery will be after 48 hours. But due to their processes this will be the following Tuesday. They didnt call or message to say what time they will deliver so I took it upon myself to call and ask. Then I'm told the my items will only be delivered the next week. I've lost alot of money because of this delay tactics. The items I purchased are all in stock but I'm told I can't even go collect it myself...why? This is not profession. Everyday i dont have my items i loose money. Can someone people help me. I have to however give credit to one lady in their finance department, I wish all her colleagues were like her. The lady understands consumer service. Fire the entire logistics department.