1 reviews | Active since Mar 2023
Bad aftersales and bad quality furniture
Have such bad experience with Coricraft, they appear to have this exceptional quality in furniture which I can not experience. Within the year that I bought my couch the inners are torn, and footend broke. I started complaining and phoned on and off for a conplaint to be logged to have the couch fix within its warranty period. Since then it’s now almost April and only in March they have logged in everything so that they could start manufacturing nee inners and from 3-4 week waiting period I am now going to end up waiting 7 weeks, they then need to fetch it, also then going to be without a couch. Because I will need to wait another 10 days for them to fix footend, and then I would have a couch. This is so ridiculous and such poor aftercare sales. I would never recommend buying from Coricraft.
Thank you for taking the time to tell us about your experience
We're really sorry to hear about the issues you've had with your couch over time. We pride ourselves on making quality furniture, so it’s disappointing to hear that the inner casing tore and the foot bracket broke. From time to time something goes wrong which is why we offer a guarantee to cover these parts.
Your inners are being manufactured, and we'll make sure that we get them to you as soon as possible. We apologise for the inconvenience of being without a couch for a while. Our team is working hard to rectify the issue, and we appreciate your patience during this process.
Please don't hesitate to reach out to us directly at *** or give us a call at *** if you need any further assistance.
Yours in design,
Ruth
Customer Care Support Team
Thank you for taking the time to tell us about your experience
We're really sorry to hear about the issues you've had with your couch over time. We pride ourselves on making quality furniture, so it’s disappointing to hear that the inner casing tore and the foot bracket broke. From time to time something goes wrong which is why we offer a guarantee to cover these parts.
Your inners are being manufactured, and we'll make sure that we get them to you as soon as possible. We apologise for the inconvenience of being without a couch for a while. Our team is working hard to rectify the issue, and we appreciate your patience during this process.
Please don't hesitate to reach out to us directly at *** or give us a call at *** if you need any further assistance.
Yours in design,
Ruth
Customer Care Support Team