Bad after sale service from coricraft (kolonade branch)

Bad after sale service from coricraft, I bought couches early last year 2018,it's need repair for the second time this year.They don't keep their customers on the loop how far are they with the preparation, you have to call and keep on reminding them,their transport is not reliable on time for collection / delivery. I contacted them on Tuesday to inform them that is either they refund me or they exchange the good, since then no contact or feedback from them....very disappointed