ID
Inge D
1 reviews | Active since Mar 2016
08 Mar 2016, 07:42
Awaiting couch for two and a half months
I ordered a couch from coricraft on 11January 2016 they then told me it would take 4-6 weeks after 6 weeks I phoned to hear where my couch is and was told the factory only opened on 16 Jan 2016, my couch will only come 21 March this is shocking having to wait 2 and half months for a couch I had to pay in full on ordering they sitting with the money in their bank account. I spoke to thr manager who said she will try and ask factory if it could come earlier but haven't received a response again.
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Replies (1)Coricraft Group's replyOfficial
08 Mar 2016, 08:37Hello ingevandyk,
Apologies for the frustration. The factory reopens mid Jan and we would then quote a lead time, there has obviously been a delay which should have been communicated. It looks like estimated completion date was 14 March but then some changes on on the order relating to fabric which i will look into, possibly captured incorrectly?
we will be in contact shortly
Regards
Mark Staniforth
Retail Exec
Apologies for the frustration. The factory reopens mid Jan and we would then quote a lead time, there has obviously been a delay which should have been communicated. It looks like estimated completion date was 14 March but then some changes on on the order relating to fabric which i will look into, possibly captured incorrectly?
we will be in contact shortly
Regards
Mark Staniforth
Retail Exec
Coricraft Group's reply08 Mar 2016, 08:37
Official
Hello ingevandyk,
Apologies for the frustration. The factory reopens mid Jan and we would then quote a lead time, there has obviously been a delay which should have been communicated. It looks like estimated completion date was 14 March but then some changes on on the order relating to fabric which i will look into, possibly captured incorrectly?
we will be in contact shortly
Regards
Mark Staniforth
Retail Exec
Apologies for the frustration. The factory reopens mid Jan and we would then quote a lead time, there has obviously been a delay which should have been communicated. It looks like estimated completion date was 14 March but then some changes on on the order relating to fabric which i will look into, possibly captured incorrectly?
we will be in contact shortly
Regards
Mark Staniforth
Retail Exec
