1 reviews | Active since Jul 2010
Atrocious Service
On the 16/12/2015 I bought a dining room suite from mall of the South, and this was a cash sale. The lady that assisted me confirmed that there's enough stock at the warehouse. I waited the entire week for the delivery. On the 22/12/2015, I went to the store and Anna promised me that my furniture will be delivered on 24/12...to this day i am still waiting for my furniture. <br> <br> Now what surprises me the most is that when i bought the furniture, nobody told me about the chairs being discontinued. Now when i call to make a follow up on the delivery, i am told there's no stock of the furniture i bought as the stock is discontinued. The only way to assist me is to give me stock from a showroom in The Glen. I paid for a brand new furniture, not a demo. How do you advertise furniture that is discontinued?<br> <br> So the plot thickens, on 24/12 I went back to this store. After the sales ladies on duty made few calls, they told me that my furniture was dispatched from warehouse but nobody knows who dispatched it and where exactly was it. Till this day, my furniture is not delivered. This is by far the worst service I have received after spending R12 500.00. Can somebody take responsibility on this?
Please accept my sincere apology for the inconvenience and embarrassment we have caused you. I have investigated what happened and the delivery company said that they called you 5 times on Thursday to deliver your order.
I have requested truck tracking and telephone calls from them as proof . We have rescheduled your delivery for tomorrow should you still want the order?
Kind regards,
Olga de Pinho
Quality Manager
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Please accept my sincere apology for the inconvenience and embarrassment we have caused you. I have investigated what happened and the delivery company said that they called you 5 times on Thursday to deliver your order.
I have requested truck tracking and telephone calls from them as proof . We have rescheduled your delivery for tomorrow should you still want the order?
Kind regards,
Olga de Pinho
Quality Manager
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