nN
noorjahan N

1 reviews | Active since Aug 2016

31 Aug 2016, 19:36

APPALLING SERVICE-CORICRAFT TYGERVALLEY-WORST SALES PERSON MARIETTE VISSER

<p> i purchased a dining table,4 ghost chairs ,2 dining chairs and a bench in +-dec 2015 and took delivery jan2016. the table and bench were damaged so they swapped them about twice. in june/july the 2 dining chairs starting falling in,the wood was showing and the back rest and seat had worn thin. i, had to send pics (im not sure if they doubted my complaint) before an assessor was sent. he was appalled by the quality of the imported furniture! before he could arrange for the upliftment of the chairs, the "solid wood" bench's leg broke off completely! what! 20 odd thousand rand furniture,im telling you! their response was , we'll pick it up and replace it,it has never happened before.lol . i waited patiently for the swapped to be arrangement,poor communication of note at CORICRAFT! finally ,they brought a new bench ,the middle legs were shorter than the rest and the thing wobbled terribly,they uplifted it and honestly, we never heard of them for a while. oh, in this time i wanted them to replace my imported dining chairs with locally made coricraft ones,they told me they would offer me a R500 voucher for the inconvenience. the terrrible *********** sales lady is Mariette Visser . she has no people s****s or etiquette. she told me on email that she will refund me the money if i dont want to purchase from them anymore and spurred on a refund form. is this how you treat customers ? the warehouse person Garth Louw, what a jerk , no compassion at all! R500 for inconvenience,utter *******. appalling after sales service. so now, they shown bitter attitude, the bench they finally brought has another chip on it, i dont have dining chairs and to top it off completely, the tables legs is chipping/peeling/loosening!!!!!is this not solid wood ?????????????? is it not meant to last?</p>

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Replies (1)
Coricraft Group
Coricraft Group's reply02 Sept 2016, 15:23
Official

We apologise for the poor service you have received so far.

As per our earlier telephone conversation , we will exachange the bench and dining table again . We will also upgrade your dining chairs to the Kritza as you have requested. We would like to do this all in one delivery so as to minimise the interuption to your family.

Kind regards,

Olga de Pinho