1 reviews | Active since Nov 2024
APPALLING SERVICE - CORICRAFT SPRINGFIELD DURBAN
We purchased a 3 seater and 2 seater leather lounge suite with Coriguard protection on 6/8/2024. Sales person Thandekile was very good in keeping us updated on delays and delivery.We received the lounge suite on 19/9/2024. Within a month the seating and back cushion on the 3 seater started sinking. We went into the branch on 30/10/2024 with pictures . We spoke to the manager Khiren Mothiram. He assured us that he would he lodge a compliant but to bare with them as the factory closes in November. So I call Coricraft at the end of March to query the fact that I haven’t heard back from them. The manager shirking his responsibility refers me to Kerona Govender . Explained the problem to her , forwarded pictures and photos . Assessor comes out on 11/4/2025 . Says that I will hear back from the branch within a week. Don’t hear back from them so the onus is on me to contact them. Email sent on 5/5/2025. The next day I receive a call from customer service, I’m told that the marking in the leather is natural. I explain to Daphini that my complaint was about the sinking which has gotten worse . Assessor sent out again and in his presence I called branch where Kerona admitted that the MANAGER HAD NOT LODGED A COMPLAINT ON 30/10/2024 . The complaint was only lodged on 3/4/2025 after I started following up. Go figure ! An email from Customer Service dated 22/5/2025 states :- I trust this email finds you in good health. We have received feedback from our assessor, who has informed us that the sinking of the couch is a natural occurrence. It’s also important to note that all foam softens with use, particularly within the first few months. Industry standards indicate that you can expect around 30% softening in the first 90 days as the foam adjusts to your body and regular seating patterns. This is completely normal and part of the natural settling process. After this initial period, the softening slows down significantly and the foam retains its comfort for years to come . They take our hard earned money and then treat us like idiots, with this absolutely ridiculous response . Why is it only the two cushions and not the others . What do they think that we haven’t owned lounge suites in the past . I have never ever experienced anything like this and wish I had checked with HelloPeter before making this purchase. CORICRAFT would never have seen a cent of my money
We appreciate you taking the time to share your experience with us.
We can confirm that our team has been in contact with you and we will be manufacturing new cushions to resolve the issue.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We can confirm that our team has been in contact with you and we will be manufacturing new cushions to resolve the issue.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
I contacted CORICRAFT after their response to confirm whether the replacements would match the existing lounge suite, to which I was told that it would. Not once was I told that it would only be the inners that would be replaced . My initial complaint was that there was creasing in the fabric as well and photos were sent according.
The assessor pitches up today to replace the inners only. Bear in mind that this problem was originally reported in October 2024, about 6 weeks after receiving the lounge suite . This has to be the most appalling service from a retailer and I would discourage anyone from supporting this retailer . After service is ********** and they refuse to own up to their inferior service and products . CORICRAFT needs to refund me or replace the either lounge suite .
I contacted CORICRAFT after their response to confirm whether the replacements would match the existing lounge suite, to which I was told that it would. Not once was I told that it would only be the inners that would be replaced . My initial complaint was that there was creasing in the fabric as well and photos were sent according.
The assessor pitches up today to replace the inners only. Bear in mind that this problem was originally reported in October 2024, about 6 weeks after receiving the lounge suite . This has to be the most appalling service from a retailer and I would discourage anyone from supporting this retailer . After service is ********** and they refuse to own up to their inferior service and products . CORICRAFT needs to refund me or replace the either lounge suite .
We appreciate you taking the time to share your experience with us.
We can confirm that this matter was escalated and that our team has been in contact with you. As discussed, we agreed to proceed with the foam replacement and the re-stuffing of the back cushions.
We remain committed to resolving this matter and will continue to stay in touch until everything is completed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We can confirm that this matter was escalated and that our team has been in contact with you. As discussed, we agreed to proceed with the foam replacement and the re-stuffing of the back cushions.
We remain committed to resolving this matter and will continue to stay in touch until everything is completed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Kindly note my WhatsApp interaction with your KZN Area Manager Shoelene regarding a problem with the leather itself also creasing and requested that the cover be changed as only changing the foam will not resolve the problem. My original complaint lodged with the branch manger in October 2024 , 6 weeks after delivery was the creasing in the leather . Photos and videos were provided as evidence.
Good day,
With reference to our telecon in Friday 11th July , you mentioned that “All leather “ ends up with creases . I advised you that my sister had bought a 3 seater buff leather from you 6 weeks before I did and there wasn’t a problem on her side .
You asked for a copy of her invoice which I forwarded to you. Your response was that “it was different leather “ a much different reaction to “All leather reacts the same way” .
You then had your customer service contact me to tell me that Coricraft will not change the slip covers only the inners .
Also I would like to bring to your attention that between the time the assessor came through on the 4/7 and 11/7 there was no communication from Coricraft and the onus was again on me to make contact .
I would like a written response from Coricraft as to the reason for declining to replace the covers as well ? I will be seeking legal recourse and need a written response .
Kindly note my WhatsApp interaction with your KZN Area Manager Shoelene regarding a problem with the leather itself also creasing and requested that the cover be changed as only changing the foam will not resolve the problem. My original complaint lodged with the branch manger in October 2024 , 6 weeks after delivery was the creasing in the leather . Photos and videos were provided as evidence.
Good day,
With reference to our telecon in Friday 11th July , you mentioned that “All leather “ ends up with creases . I advised you that my sister had bought a 3 seater buff leather from you 6 weeks before I did and there wasn’t a problem on her side .
You asked for a copy of her invoice which I forwarded to you. Your response was that “it was different leather “ a much different reaction to “All leather reacts the same way” .
You then had your customer service contact me to tell me that Coricraft will not change the slip covers only the inners .
Also I would like to bring to your attention that between the time the assessor came through on the 4/7 and 11/7 there was no communication from Coricraft and the onus was again on me to make contact .
I would like a written response from Coricraft as to the reason for declining to replace the covers as well ? I will be seeking legal recourse and need a written response .