Appalling customer service and couch arrived late and full of stains!

Do not buy for this store which charges a pretty penny for furniture and offers zero customer service. I ordered a modular couch and was assured not would only take 5 weeks. In week 4 I called to enquire about progress and was told they would not make any enquiries until the end of week 5. At the end of week 5 they discovered there was a problem and one of the couches was unusually delayed, but as this was now only picked up, nothing could be done to rectify the situation. I asked if delivery could be arranged so ,long and was told no, it could not as the couches were not ready. The couches ended up arriving 6 weeks after the order date and arrived with more than 5 stains and marks on. That was a week ago and still no-one has come to fix the stains! They called this morning while I was in a meeting, I tried to ring back four times but no-one answers the phone. Appalling, had far better service from Makro at a third of the price.