GT
Gregg T
1 reviews | Active since Feb 2012
01 Aug 2019, 07:14
Appalling customer service
Appalling customer service. Have been chasing replacement foam and cushions for my shabi three seater for months, in store, by email, head office. No joy, just passing the buck.
CAN SOMEONE AT CORICRAFT BE PROFESSIONAL AND TAKE OWNERSHIP OF THIS ISSUE!!!
Helpful (0)
Replies (9)0
Replies (9)
Coricraft Group's replyOfficial
01 Aug 2019, 10:39Dear Gregg T,
Apologies for the poor service, we are working on the costings of this foam as it has been discontinued for a while , we will email you a quote by the end of the week.
Kind regards,
Apologies for the poor service, we are working on the costings of this foam as it has been discontinued for a while , we will email you a quote by the end of the week.
Kind regards,
Best regards,
Coricraft Group's reply01 Aug 2019, 10:39
Official
Dear Gregg T,
Apologies for the poor service, we are working on the costings of this foam as it has been discontinued for a while , we will email you a quote by the end of the week.
Kind regards,
Apologies for the poor service, we are working on the costings of this foam as it has been discontinued for a while , we will email you a quote by the end of the week.
Kind regards,
Best regards,
GT
Gregg T's updateReviewer Update
04 Aug 2019, 17:48Hi,
Still no quote or further feedback. Please advise ASAP.
Regards
Still no quote or further feedback. Please advise ASAP.
Regards
GT
Gregg T's update04 Aug 2019, 17:48
Reviewer Update
Hi,
Still no quote or further feedback. Please advise ASAP.
Regards
Still no quote or further feedback. Please advise ASAP.
Regards
GT
Gregg T's updateReviewer Update
05 Aug 2019, 19:35SOME FEEDBACK PLEASE!!!!
GT
Gregg T's update05 Aug 2019, 19:35
Reviewer Update
SOME FEEDBACK PLEASE!!!!
GT
Gregg T's updateReviewer Update
09 Aug 2019, 10:36I'm at a loss for words at how truly, utterly appalling Coricrafts after-sales service is. It is non-existent. Never, ever buy from this company.
GT
Gregg T's update09 Aug 2019, 10:36
Reviewer Update
I'm at a loss for words at how truly, utterly appalling Coricrafts after-sales service is. It is non-existent. Never, ever buy from this company.
Coricraft Group's replyOfficial
13 Aug 2019, 12:08Hi Gregg T,
We have emailed you a quotation, have you received it?
Kind regards,
We have emailed you a quotation, have you received it?
Kind regards,
Best regards,
Coricraft Group's reply13 Aug 2019, 12:08
Official
Hi Gregg T,
We have emailed you a quotation, have you received it?
Kind regards,
We have emailed you a quotation, have you received it?
Kind regards,
Best regards,
GT
Gregg T's updateReviewer Update
03 Sept 2019, 16:49Hi,
I received a quotation, and paid the amount a couple weeks ago.
Today, I get a call that Coricraft can't find the measurements for my couch and so can't provide the foam anymore.
WHAT IS GOING ON OVER THERE?
I NEED SOMEONE IN A MANAGEMENT POSITION TO CALL ME ASAP.
I received a quotation, and paid the amount a couple weeks ago.
Today, I get a call that Coricraft can't find the measurements for my couch and so can't provide the foam anymore.
WHAT IS GOING ON OVER THERE?
I NEED SOMEONE IN A MANAGEMENT POSITION TO CALL ME ASAP.
GT
Gregg T's update03 Sept 2019, 16:49
Reviewer Update
Hi,
I received a quotation, and paid the amount a couple weeks ago.
Today, I get a call that Coricraft can't find the measurements for my couch and so can't provide the foam anymore.
WHAT IS GOING ON OVER THERE?
I NEED SOMEONE IN A MANAGEMENT POSITION TO CALL ME ASAP.
I received a quotation, and paid the amount a couple weeks ago.
Today, I get a call that Coricraft can't find the measurements for my couch and so can't provide the foam anymore.
WHAT IS GOING ON OVER THERE?
I NEED SOMEONE IN A MANAGEMENT POSITION TO CALL ME ASAP.
GT
Gregg T's updateReviewer Update
25 Oct 2019, 12:34Can someone from this absolutely joke of a company have the professional courtesy TO CALL ME!!!!!!!!!!!!!!!!
I have PAID for my foam replacements and STILL do not have them. I started this process at the end of June.
I have PAID for my foam replacements and STILL do not have them. I started this process at the end of June.
GT
Gregg T's update25 Oct 2019, 12:34
Reviewer Update
Can someone from this absolutely joke of a company have the professional courtesy TO CALL ME!!!!!!!!!!!!!!!!
I have PAID for my foam replacements and STILL do not have them. I started this process at the end of June.
I have PAID for my foam replacements and STILL do not have them. I started this process at the end of June.
GT
Gregg T's updateReviewer Update
09 Jan 2020, 16:13Hello 2020. A new decade.
And STILL this is not resolved.
Eventually, after several months, someone came to collect my foam to measure it.
And now that was a couple months ago, and still...nothing.
I started this process 1 July 2019. You can't make this up.
CAN SOMEBODY PHONE ME PLEASE.
And STILL this is not resolved.
Eventually, after several months, someone came to collect my foam to measure it.
And now that was a couple months ago, and still...nothing.
I started this process 1 July 2019. You can't make this up.
CAN SOMEBODY PHONE ME PLEASE.
GT
Gregg T's update09 Jan 2020, 16:13
Reviewer Update
Hello 2020. A new decade.
And STILL this is not resolved.
Eventually, after several months, someone came to collect my foam to measure it.
And now that was a couple months ago, and still...nothing.
I started this process 1 July 2019. You can't make this up.
CAN SOMEBODY PHONE ME PLEASE.
And STILL this is not resolved.
Eventually, after several months, someone came to collect my foam to measure it.
And now that was a couple months ago, and still...nothing.
I started this process 1 July 2019. You can't make this up.
CAN SOMEBODY PHONE ME PLEASE.
GT
Gregg T's updateReviewer Update
15 Feb 2020, 20:21So after 9 months of this nonsense, me paying the full amount for the foam replacement, FINALLY getting Coricraft to respond, then FINALLY getting them to collect the foam for measurement etc etc etc. How does it end?
Nothing. Absolutely nothing. No foam replacement (that I PAID for), no call to explain, nothing.
I FINALLY just got the amount refunded. I requested a call from a manager to explain the situation...but, you guessed it. Nothing.
I am now selling my Coricraft coach to buy a new one. I will never buy Coricraft again. I tell everyone I meet what an utterly hopeless company this is, with appalling after-sales service. I have never encountered anything like it, even from Telkom.
You need to close your doors to make way for competent companies that don't treat their customers like dirt after the sale has been made.
Nothing. Absolutely nothing. No foam replacement (that I PAID for), no call to explain, nothing.
I FINALLY just got the amount refunded. I requested a call from a manager to explain the situation...but, you guessed it. Nothing.
I am now selling my Coricraft coach to buy a new one. I will never buy Coricraft again. I tell everyone I meet what an utterly hopeless company this is, with appalling after-sales service. I have never encountered anything like it, even from Telkom.
You need to close your doors to make way for competent companies that don't treat their customers like dirt after the sale has been made.
GT
Gregg T's update15 Feb 2020, 20:21
Reviewer Update
So after 9 months of this nonsense, me paying the full amount for the foam replacement, FINALLY getting Coricraft to respond, then FINALLY getting them to collect the foam for measurement etc etc etc. How does it end?
Nothing. Absolutely nothing. No foam replacement (that I PAID for), no call to explain, nothing.
I FINALLY just got the amount refunded. I requested a call from a manager to explain the situation...but, you guessed it. Nothing.
I am now selling my Coricraft coach to buy a new one. I will never buy Coricraft again. I tell everyone I meet what an utterly hopeless company this is, with appalling after-sales service. I have never encountered anything like it, even from Telkom.
You need to close your doors to make way for competent companies that don't treat their customers like dirt after the sale has been made.
Nothing. Absolutely nothing. No foam replacement (that I PAID for), no call to explain, nothing.
I FINALLY just got the amount refunded. I requested a call from a manager to explain the situation...but, you guessed it. Nothing.
I am now selling my Coricraft coach to buy a new one. I will never buy Coricraft again. I tell everyone I meet what an utterly hopeless company this is, with appalling after-sales service. I have never encountered anything like it, even from Telkom.
You need to close your doors to make way for competent companies that don't treat their customers like dirt after the sale has been made.