Appalling Customer Care from Coricraft

I placed an order with Coricraft at The Palms in Cape Town for 2 x Serengeti Leather couches - a 3 seater and a 4 seater - Order No. TPS004151 The chosen colour was Columbian Spice and the leather was supposed to have a brushed suede look. On 6 December 2021 I received the correct style couches but the incorrect leather and colour. I contacted the salesperson and sent photo's to her and she said that she would contact me on 7 December 2021. When I called the branch the following day to speak to Melody, I was informed that she had suddenly left the company. I then dealt with Ashraf who was going to send a consultant out to view the issue. Nobody was sent out. On 15 December 2021 I contacted the head office in Cape Town and spoke to Shaeeda, followed it up with an email. All consultants had then gone on annual leave and my issue would be resolved early in January 2022. To date nobody has bothered to call me, I have sent numerous emails to Coricraft (I get notification that the email has been received) but nobody has bothered to contact me. I have tried calling the head office and the customer care with no luck! The after sales service is appalling and my issue has still not been resolved. Very disappointing for such a large furniture group!!!!