Appalling apathetic Customer Service

I am resorting to this platform simply because I am not getting any joy or assistance from anyone . I am so shocked and appalled by your service . We bought a mirror and a decorative item over three weeks ago. We were told it’s being delivered on the 18th and we have still not received the delivery .

We called Dawn Wing and who made empty promises of delivery and we’re later told they lost the mirror and cannot locate it . We went to the Kramerville Coricraft branch and were informed that this issue had been escalated to the manager who has made to attempt to call us or look into the issue. We asked to be refunded and nothing has happened to that request . I am not interested in the items and just want our money back . What do we need to do in order to be refunded as the store has already put a request through but in true Coricraft Style nothing has happened ! Our order number is WWS024928!