Antiquated e-commerce and return / refund policies. SHOCKING customer service.

On 16 July 2021 I purchased and paid for 2 carpets online.

I only took delivery on Thursday 29 July, so a poor last mile management, but that's besides the point. I returned one of the carpets to the store in George on Saturday 31 July. I had to fill in numerous forms, give 2 (or was it 3) examples of my signaature, all sorts of contact details as well as a letter of confirmation of my account details from my bank. I was assured that the refund request would be processed on the following Monday and the refund would appear in my account within 10 - 14 days. What an incredibly UN-friendly return / refund policy).

After continuous follow ups, I still don't have my refund - FORTY TWO (42) days after my money went into their account. Very quick to take my money, not too keen to refund me though.

In addition, the Chat function on their website remains unattended and promises of call backs from customer service staff never materialise after more promises of escalating the matter.

I spoke to another staff member this morning (27 August) and told them that if I haven't heard back from them by close of business today I WILL be going to Hellopeter. So here it is.