An emotionally taxing experience

My experience with Coricraft has been the worst as a consumer. In November last year I bought a couch. I was given a delivery date, two days after they failed to deliver(after having called only to be sent from pillar to post), I was informed that they did not have the couch in the colour I requested. I then selected another colour. A week later, a couch was delivered in the colour I picked out initially. Upon inspection, I find stuffing hanging out, loose threads all over the couch a piece if wire underneath the couch. Only in January an assessor was sent to my house, he down played the matter, asking for a scissor to cut out loose threads. This week they sent a message saying they would collect the couch. They were scheduled to arrive between 11:15 and 15:15... The driver calls at 15:34, after I had released my helper at 15:25, who by the way had to be paid o be there today.... Dealing with Coricraft has been soooo exhausting. My question is this, is it fair to expect me to pay for something that is less than perfect?