Amalfi patio couch dirty and manufacturing quality defect unattended to

Order no: BRT018126 Ticket no: 69957 We took delivery of the Amalfi 3 piece outdoor furniture today on Tues, 19-Sept. There are 3 issues which we alerted Coricraft about 1 hour after we received the delivery. We notified Allison and Angelique from the Blue Route Tokai store who stated that they've alerted the Customer Service team. We haven't received a call or solution still.

Issue 1: During installation it was identified that the centre leg of the 2 seater was longer that the rest of the legs causing an imbalance of the couch, when removing the centre leg the couch is then leveled. This will need to be replaced.

Issue 2: The Coricraft installers have left several black marks (probably dirty hands) on the cushions while they were installing and we ask that this either be replaced or cleaned considering that the cushions were scotch guarded. The black marks look like they changed tyres and didn't bother to exercise common sense to clean hands when working with a NEW product. Pictures were attached to the email we set to Angelique from blue route who escalated the matter to customer care. You should have these images.

Keep in mind that I should not have to put these cushion covers in the washing machine and add unnecessary wear and tear on something I just received and expect to receive in a new/flawless condition. Also scotch guarding is effective for at least 3 washes, I won't use one of those washes because of Coricraft's negligence.

If they decide to clean the cushions then it will need scotchguard again and preferably done at my home.

Issue 3: The zip of the inside cushion (2 seater) is facing the front of the cushion cover. Because of this I can see a bulge effect from the zipper in the front. The zip of the interior cushion should be facing the back, This is a miss on the people who were scotchguarding the cushion covers.

Please let us know when the delivery of the replacement leg will happen along with the replacement of the cushions or cleaning of them. Ideally, we'd like the replacement of the cushions to happen on the same day as the collection of the cushions to minimize inconvenience.

I called earlier and spoke to a woman who said she would call me back. She has not called me back. Please get this resolved ASAP.