All round, from Sales consult, to ops managers

Where does 1 start with this, as so many things have gone wrong with my order with Coricraft. Firstly the order was messed up when it was delivered, the stock which had to be delivered was told it was damaged by the rain while it was in the warehouse...was then told the colour which I had chosen had has been discontinued I had to re-select another colour...and there I was Wow...little did I know the problems which where to follow......<br> <br> Once the order was delivered, still the issue was not resolved.....the goods could still not get into the bedroom....I then went to the shop and requested their advise, needless to say they could not help or advise.<br> <br> I have since requested for a refund, which I completed the forms on Saturday (21 March 2014), I am still waiting to get feedback as to when this will be processed or it has been process.<br> <br> I wonder which part of custom made furniture are they talking about if they could not not help me with my request.