TK
Tom K
1 reviews | Active since Apr 2011
13 Oct 2022, 14:31
After Sales so bad its laughable
Bought a lounge suite quite a long time back and recently one of the cushions tore. Phone coricroft and enquired whether the cushion or fabric could be replaced. Suggested I email them which I did, phoned and whatsapped.....nothing!! no response to email gobbledy**** on whatsapp . Thats it no help!
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Coricraft Group's replyOfficial
24 Nov 2022, 10:22Dear Tom K
Thank you for taking the time to tell us about your experience. We are so sorry that you didn’t get a speedy response to your query. Our team were trying to identify the design from your pictures, hence the delayed response. As discussed telephonically, the design was not ours but a purchase from another retailer. We hope that you were able to have the cushions fixed.
Please remember when shopping for new patio furniture, that we have an exquisite range available on our website www.Coricraft.co.za or in any of our showrooms nationwide.
You’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply24 Nov 2022, 10:22
Official
Dear Tom K
Thank you for taking the time to tell us about your experience. We are so sorry that you didn’t get a speedy response to your query. Our team were trying to identify the design from your pictures, hence the delayed response. As discussed telephonically, the design was not ours but a purchase from another retailer. We hope that you were able to have the cushions fixed.
Please remember when shopping for new patio furniture, that we have an exquisite range available on our website www.Coricraft.co.za or in any of our showrooms nationwide.
You’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
.
Yours in design,
Ruth
Customer care support team