After sales service is deplorable! Would not recommend

I’m so disappointed with the after sales service. I bought a brand new couch where one of the cushions is very clearly smaller than the other 2. This is highly disappointing as I specifically chose coricraft because of its supposed good reputation. It has been a week since I’ve filed a complaint with absolutely no feedback whatsoever. You would think that a replacement of a cushion wouldn’t it be such a big deal. But it seems like they care more about making a sale than actually making sure they’re selling a high quality product. All the representatives are all so nice when making the purchase but, after that they ignore you and treat you badly. I’ve been told I’d be contacted by Yolanda but as of yet that has still not happened!! I have been a customer of coricraft for some years now. But I think after this experience I will do my furniture shopping elsewhere. For a supposedly high end brand, the service is deplorable. I honestly would not recommend coricraft to anyone anymore.