After Sales Service

In 2016 I bought some furniture from Coricraft, Bedworth Value Centre, Shop 16 Ascot on Vaal Road, Bedworth Park, Vereeniging, Gauteng. 1) The spring on my recliner broke and on the 27th November 2020 I contacted Coricraft on WhatsApp as the spring on my recliner broke and wanted to buy a new spring and wanted to know where it went. 2) 0n my second request on WhatsApp 27th January 2021 (after my second request) I was asked to furnish all my details 3) I did so and I also stated that it was out of warranty and just wanted to buy a new spring for my recliner and I also said I no longer lived in Gauteng and had moved to KZN which was in the details I had sent to them. 4) Between the 2nd and the 9th February 2021 I dealt with Tebogo Legodi from Coricraft Customer Support Team. Between all the e-mails and telephonic conversations all the they said was that it was out of guarantee, which I stated in the beginning and the they would give me the name and contact details of someone would give me a quote to repair the chair, all I wanted was for them to give me a name of a place where I could purchase a spring and for someone to take a photo of where the spring went, so I could replace it myself. Finally, they gave me the name and address of someone in Boksburg, Gauteng and I told them my new address was in Ashley KZN. I have not heard another word and that was on the 19th February 2021.