1 reviews | Active since Apr 2013
After Sales Customer Service is non existant! Poor Workmanship! False Gaurantee
You Coricraft once you have taken the money from the customer, you don't care whether they enjoy the furniture or not, you move along to another unsuspecting customer. Why is it my responsibility to do quality assurance on a "brand new table". The one stars is for the professional service rendered by Lindiwe at the store when receiving my complaint, you as a brand deserve a zero. How dare you pretend to be an upmarket luxury brand furniture store when you sell poor quality furniture. The after sales service is appalling to say the least. Bought a coffee table on the 29 April 2024, the 18th March 2025 the table that is supposed to be marble has broken off on the spot where it was mended when it was sold to me off the floor by the sales consultant who didn’t care to alert me that the table has a chip, I collected the table, dressed my lounge and left for Europe for a month, when I come back it was too late to return, I continued using the table with the hope that it will last for much longer. Need I say I have marble surfaces on the counter tops that has been installed for over 5years and not once did I experience issues, so how does it happen that your marble stone chips within such a short period of time from purchase. Now the store gave me feedback from assessment, and I'm told that I will not get repairs or replacement even when I am still under 1year guarantee, that the table is discontinued therefore I should cut off my loses as you, the "trusted" quality furniture store will not do anything to assist me in sorting out the matter. The warehouse are quick to say "The table has been knocked or something, its self-inflicted". What an assumption, no paper trail was checked at the store to verify that indeed this table was repaired and sold as new, off the floor that is. The sales consultant even called the merchandiser that I should be given that table as its not in stock and the veins will not match should I wait for another one, there was no disclaimer upfront that it's discontinued. I have supp**** two pictures, showing the chips, even the one that is still intact. I regret not perusing the reviews prior buying from you.
We appreciate you taking the time to share your experience with us.
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Unfortunately, as the table was collected in April 2024 and the damage was only reported nearly a year later, we’re unable to offer a repair or exchange as it falls outside our policy. We're grateful you highlighted the professional service from Lindiwe and regret that the overall experience did not reflect the high standards we aim for.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Unfortunately, as the table was collected in April 2024 and the damage was only reported nearly a year later, we’re unable to offer a repair or exchange as it falls outside our policy. We're grateful you highlighted the professional service from Lindiwe and regret that the overall experience did not reflect the high standards we aim for.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
