Account Pending closure from 2017

I have been trying to close my account from 2017 August to date it hasn't not been closed. I am not getting any satisfaction or whatsoever by the services that are provided to me. All that I have been getting is *********** staff that are using different systems interms of checking the status of my account. I am being inconvenienced and the status of my credit scoring is at risk because of RCS providing false information. I spoke to Safia ref ********** 04617 who advised that my matter will be dealt with by the relevant department of which it never happened. I then called RCS again to get feedback on my case so I spoke to Zweli ref ********** 04146 who was pretty rude and who was responding in a manner that made me feel unimportant and stupid as a client, however he gave my details to his supervisor Zolisa or Buyisa who was meant to get back to me with feedback but he never did. I am amazed at how RCS deals with their queries and how clients are treated. I have been explaining my situation to almost 6 different consultants who are always providing me with different answers and have even tried to be in contact with the manager who does not bother giving me feedback on the status of my query. Please note I am the one that has been calling not the other way around.