NM
Nangamso M
1 reviews | Active since Aug 2023
22 Nov 2023, 12:46
Abysmal service from Coricraft
Terrible service experience. Ordered a mirror online on 27 October, delivery confirmed to take place within 5-7days. No follow up what's so ever. Eventually called only to be told they'd changed courier companies. Again even with the change of courier, no notification after call. Following up with EMIT and they have no knowledge of my order.
Secondly, I am still waiting for a refund that was supposed to have taken placed within 14 days, again, no feedback and no refund.
Abysmal service.
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
22 Dec 2023, 14:29Dear Nangamso,
We appreciate you taking the time to share your experience with us.
We apologize for the delay with your mirror order. Regarding your refund, your matter was escalated to our finance department. Due to payment being EFT and we processed an in store refund the bank has declined the payment.
Our head office has escalated this but is waiting on a reply from FNB we do apologize for the inconvenience
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the delay with your mirror order. Regarding your refund, your matter was escalated to our finance department. Due to payment being EFT and we processed an in store refund the bank has declined the payment.
Our head office has escalated this but is waiting on a reply from FNB we do apologize for the inconvenience
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply22 Dec 2023, 14:29
Official
Dear Nangamso,
We appreciate you taking the time to share your experience with us.
We apologize for the delay with your mirror order. Regarding your refund, your matter was escalated to our finance department. Due to payment being EFT and we processed an in store refund the bank has declined the payment.
Our head office has escalated this but is waiting on a reply from FNB we do apologize for the inconvenience
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the delay with your mirror order. Regarding your refund, your matter was escalated to our finance department. Due to payment being EFT and we processed an in store refund the bank has declined the payment.
Our head office has escalated this but is waiting on a reply from FNB we do apologize for the inconvenience
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team