1 reviews | Active since Feb 2013
ABSOLUTE WORST CUSTOMER SERVICE - TOTAL LIES IN TERMS OF DELIVERY TIMELINES
We ordered a table, bench and dining chairs on the 8/12-2024 from the Ballito branch and was told we would get delivery end of January as the factory was closed over the festive season. The delivery date came and went and since then we have been instore and called multiple times to follow up. Received utter ******* in terms of timelines with dates varying all over the place. Escalated the complaint to HQ, return management call with a PROMISE we would get our order on the 25th of Feb. No surprise, the order did not arrive. Now we've been told it should arrive 5th March, after we had to call again to follow up. We don't believe one word anyone at CoriCraft says anymore. They take your money and from there on really could not care about the customer or keeping their promises. *********, lousy business!
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience this delay has caused. We completely understand how disappointing it is to receive inconsistent timelines, and we acknowledge that this situation has not met your expectations.
After escalating this with the factory, we can confirm that there was indeed a production delay, which unfortunately impacted your order. However, we want to assure you that your dining chairs will definitely be ready next week.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and inconvenience this delay has caused. We completely understand how disappointing it is to receive inconsistent timelines, and we acknowledge that this situation has not met your expectations.
After escalating this with the factory, we can confirm that there was indeed a production delay, which unfortunately impacted your order. However, we want to assure you that your dining chairs will definitely be ready next week.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team