Absolute incompetence

Purchased a king size bedroom suite at the Clearwater branch.<br> <br> At time of payment sales staff informed me that all items were in stock. Once payment was complete we were advised that the King size mattress was not in stock but arrangement would be made for delivery. I was also advised that the factory would contact me within 48 hours for delivery.<br> <br> I never received any calls and contacted the customer service centre numerous times for delivery. I received delivery bit with no mattress and was advised it would be delivered within a week. <br> <br> I have yet to receive the mattress two weeks later and have again contacted the call desk on numerous occasions. The customer service desk advises me that they will contact me to advise delivery time, but no one contacts me. I advised that if the mattress was not received by Friday, they could collect the suite and refund my purchase. No one contacted me, no delivery or collection. Coricraft has wonderful furniture but there service is a JOKE!!!