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nthabiseng N

1 reviews | Active since Feb 2013

09 Jul 2015, 11:44

Absolute incompetence

We bought a few furniture items at coricraft almost a month ago (20 June) and a delivery that would have taken three days only came through on Saturday 4 July with missing items. Two pedestals we had bought (in white) were apparently out of stock. Waited weeks for the shipment and eventually when they they were delivered, they were an incorrect colour (incorrect because Gugu captured them like that on the system). We bought what we saw and it was white so when we signed off and paid we assumed all was there. And still the decorative bowl is still missing. What **** service! What is worse is we bought more furniture at another store and it was correctly delivered two days later. Why cant Coricraft do the same? And the treatment from the store when i called in was terrible. They get the order incorrect and i get told to call the warehouse. Seriously??? I have to sort out the mess they created? Wow...if this is the service you give your customers, i refuse to buy anything else from your store!!!

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Replies (1)
Coricraft Group
Coricraft Group's reply14 Jul 2015, 12:50
Official
Hello thabi88,

I apologise for the misunderstanding . The pedestal that you chose doesn't come in white only a mushroom colour .

We will refund you for the pedestals and the dish that you didn't receive. Your refund has been approved and will reflect in your account within 48 hours .

Kind regards,

Olga de Pinho
Quality manager
***-8700
olga2coricrft.co.za

Best regards,