1 reviews | Active since Jan 2016
A store that sells goods that are danger to societ
We bought a Harvey Coffee table from Mall of the North Branch on the 31st January 2015. The table just exploded into a million shredded pieces and some of the glasses landed on my mother's toes cutting her badly that she was bleeding for hours. i went to the branch to complain and they told me to send the pictures to them so they can be forwarded to their head office which i did. there was no feedback. i wrote on your FB page and still no feedback. i went back to the branch which is obviously a waste of my time and petrol to enquire. i waited for them to liaise with head office in order for me to feedback, which was A NO refund cos the table is old. Such NONSENSE. i refused to accept that and i told them i want a refund. i spoke to lady called kgomotso who told me to complete a refund form with my banking details and that the money will be paid into my account within 3working days. i was there on the 30th December 2015 and to date i have not received my refund. we returned the wooden part of the table the following day 31st Dec at Nirvana. i fail to understand why u would sell a table that has a potential to kill people. another client also posted their picture of the same table.
This is a well documented phenomenon , tempered glass may sometimes shatter for no apparent reason . This may be caused by a small nick in the glass or can even be from high or low temperatures .We do include this information in our packaging , with a warning to inspect your glass regularly for nicks.
We Apologise for the shattering and will most certainly refund you . I will follow up and ensure that the refund is paid as soon as possible.
Kind regards,
Olga de Pinho
Quality Manager
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This is a well documented phenomenon , tempered glass may sometimes shatter for no apparent reason . This may be caused by a small nick in the glass or can even be from high or low temperatures .We do include this information in our packaging , with a warning to inspect your glass regularly for nicks.
We Apologise for the shattering and will most certainly refund you . I will follow up and ensure that the refund is paid as soon as possible.
Kind regards,
Olga de Pinho
Quality Manager
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